These terms (the "Terms") govern access to and use of the services published under the SignCloud brand by MILONO HOLDING (the "Provider" — see the legal notice): SignCloud Signature (electronic signature), SignCloud Identity (identity and company verification) and SignCloud Mail (e-mail evidence and timestamping), together the "Services". Creating an account, launching a demo or using any Service implies full acceptance of these Terms.
Electronic signature of documents: e-mail invitation, mandatory one-time SMS code, technical timestamping (RFC 3161), SHA-256 fingerprints, cryptographically chained audit trail and evidence file. Available levels: simple (SES) and advanced (AES) signatures within the meaning of the eIDAS Regulation. A qualified signature (QES) can be achieved either per transaction through a qualified eIDAS trust-service provider partner, or using the customer's own qualified certificate on the desktop application. The Provider does not itself issue qualified certificates. The evidentiary value of each signature depends on the controls actually applied and on the use case.
Verification of natural persons (ID card / passport reading, NFC chip where available, biometric comparison, deep-fake detection) and of companies (SIRET/SIREN, LEI), producing a timestamped verification certificate. Identity verification requires the express consent of the person verified; the customer warrants that this consent is obtained. Identity is a verification aid: it does not constitute a legal guarantee of a person's identity.
Sealing, timestamping and delivery evidence for e-mails (Bcc proof addresses, proven SMTP delivery, delivery against acknowledgement of receipt, confidential vault delivery with one-time code), with timestamped PDF certificates. SignCloud Mail establishes the content, date and delivery of messages, like registered mail establishes deposit and delivery; it does not fall under the regulated regime of eIDAS qualified electronic registered delivery services.
2.1 Account. The customer warrants the accuracy of the information provided and keeps their credentials confidential. Accounts are opened to professionals and consumers alike.
2.2 48-hour demo. The self-service demo provides a pre-populated workspace for 48 hours. It is limited (sends restricted to the requester's own address, "DEMO" watermark, read-only API) and is automatically and permanently deleted at expiry, unless converted into a trial. One active demo per mobile number.
2.3 14-day trial. The Pro trial is free, without payment card. At the end of the trial, absent subscription, the account switches to the Free plan: the workspace keeps what the Free plan allows, and all remaining documents created during the trial are returned to the customer (by e-mail, download link or temporary secured access) before any deletion. Nothing is deleted without having been made available to the customer.
Prices and plan limits are shown on the pricing page; prices are exclusive of taxes. Paid plans are billed monthly, without commitment, cancellable at any time from the workspace (access remains until the end of the paid period; no pro-rata refund of the current month except mandatory legal provisions). Identity verifications are sold as prepaid credits which do not expire. Subscription payments are processed by Stripe; the Provider never stores card details. Prices may be revised with at least 30 days' notice by e-mail; the customer may terminate before the new price applies.
The payment-at-signature feature lets the customer collect payments from its own signers directly through the customer's own payment provider (Stripe Connect, PayPal or the customer's external payment system). Funds are collected by the customer, never by the Provider, which charges no commission on those payments and does not act as a payment-services provider. The relationship between the customer and its payment provider is governed by that provider's terms.
The customer undertakes to: (i) use the Services lawfully (no illegal, fraudulent or infringing content; no unsolicited mass messaging); (ii) obtain from its signers and recipients the information and consents required (including for identity verification and SMS codes); (iii) not attempt to bypass technical limits, quotas or anti-abuse controls. Fair use applies to unlimited features. In case of serious or repeated breach, the Provider may suspend then terminate the account after notice (immediately in case of unlawful use or security risk).
For each finalised document, the customer selects a 10, 20 or 50-year evidence retention policy; an integrity-controlled evidence package is deposited on external storage. SignCloud Mail certificates remain verifiable online. Upon termination, the customer may export its documents and evidence from the workspace; the Provider provides them in standard formats (PDF, CSV/JSON). Evidence subject to a statutory retention duty or legal hold is retained only for the applicable period and purpose.
The Provider uses commercially reasonable efforts to keep the Services available and applies documented security measures (see Security). Scheduled maintenance is notified when it may impact use. Specific availability commitments and service credits for the Business plan are set out in the SLA. Support is provided in French and English at contact@signcloud.fr.
The Provider is bound by an obligation of means. It is not a party to the documents signed or sent through the Services and does not guarantee their validity, lawfulness or performance. To the extent permitted by law and except for gross negligence, wilful misconduct, death or personal injury, the Provider's aggregate liability for all claims in any 12-month period is capped at the amounts paid by the customer for the Services during those 12 months. Neither party is liable for force majeure events.
Data processing is described in the privacy policy. When the Provider processes personal data on the customer's behalf (documents, signers, recipients), the data-processing agreement (DPA) applies and forms part of these Terms.
The Services, their software, brands and interfaces remain the Provider's property. The customer receives a non-exclusive, non-transferable right of use for the subscription period. White-label options let the customer display its own branding towards its recipients; the customer warrants it holds the rights to the branding elements it uploads.
A consumer has a 14-day withdrawal right for distance subscriptions. By requesting immediate access, the consumer agrees that the service starts before the end of that period and, for digital services fully performed, acknowledges the loss of the withdrawal right for the part already performed. Complaints: first to contact@signcloud.fr. Under Articles L.611-1 et seq. of the French Consumer Code, consumers may use a consumer mediator free of charge; the mediator's details are provided on request and on this page once designated. The European online dispute resolution platform is available at ec.europa.eu/consumers/odr.
These Terms are governed by French law. For professional customers, exclusive jurisdiction of the courts of the Provider's registered office; consumers keep the jurisdiction rules of their protective law. If a clause is held invalid, the remainder stays in force. The Provider may update these Terms; material changes are notified at least 30 days in advance, and continued use constitutes acceptance.
Last updated: 21 August 2026 — version 2.0. Publisher details: see the legal notice. Related documents: Privacy · DPA · SLA · Cookies.